Terms and conditions


Packages require payment at the point of booking. For specialist services a 50% deposit will be required upon agreement of work commencing. Invoices are due to be paid within 1 month of issue. Any invoices paid after 1 month will incur a 20% late payment fee.

All payments are to be made via electronic bank transfer or directly via PayPal. Details will be sent via invoice.

Reference: Your name


Package online coaching sessions can be rearranged once with 48 hours notice. No further rescheduling can be undertaken. 48 hours notice is required for cancellation of all specialist services. If 48 hours’ notice is not provided the fee
remains payable in full.


No refunds under any other circumstances.

Sharing of information

All information shared or discussed is kept private. At times, The Inclusion Advisor may need to share reports, documents, or information on a child with other professional bodies, such as schools. The Inclusion Advisor will seek parental permission for this prior to sharing.

Exclusions & limitation of Liability

To the full extent permitted by law, The Inclusion Advisor shall not be liable to the Client for any losses, liabilities, damages, costs, or expenses caused by or arising out of the services provided. In respect of any liability which cannot be excluded by law, the maximum liability shall be no more than 100% of the fees paid by the Client under the Agreement in the preceding 12 months.

Service agreement

At the outset of each engagement, The Inclusion Advisor will agree with the Client the scope of services to be provided and the timeframe for the provision of the same. Once the scope of services is agreed, The Inclusion Advisor shall have full discretion as to how those services are to be delivered and, in particular, The Inclusion Advisor shall provide all reports and work product on an “as is” basis meaning that The Inclusion Advisor shall not be obliged to make any amendments or modifications to any of its services or work product. In particular, and without limitation, The Inclusion Advisor shall have no obligation to take into account the Client’s comments on any reports prepared by The Inclusion Advisor.

Scope of Service

For the avoidance of doubt, The Inclusion Advisor does not hold any medical, counselling or therapeutic qualifications..
Third party rights: The Contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement and no person other than the parties to this agreement shall have any rights under it.

Governing law

This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).

Proceeding with payment of deposit is deemed as acceptance of these terms.

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